Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

Author: Felabar Jut
Country: Niger
Language: English (Spanish)
Genre: Music
Published (Last): 5 May 2005
Pages: 492
PDF File Size: 9.23 Mb
ePub File Size: 7.98 Mb
ISBN: 561-2-49986-668-9
Downloads: 28862
Price: Free* [*Free Regsitration Required]
Uploader: Branris

Customer connection creates a winning product: Holtzblatt’s initial work was a response to the limitations of usability testing and human factors work as it existed comtextual the early ‘s. Testing the design ideas with paper prototypes or even with more sophisticated interactive prototypes before the implementation phase helps the designers communicate with users about the new system and develop the design further.

WeinbergJerry B.

And we know better than the customer. Tremaine Marilyn is working hard on her commentary. Modified contextual design as a field evaluation method. In Interactions6 1 pp. RockwellChris Portion beyr a Paper Prototype.

From Wikipedia, the free encyclopedia. If you design products intended to be used by humans, you NEED this book. In 9 chapters, we’ll cover: A vision includes the system, its delivery, and support structures to make the new work practice successful.

Showing of 17 reviews.

Copyright terms and licence: The content is good; but it’d be nice if the obvious errors weren’t so distracting. All manner of activities and design domains are characterized by work practice – not only workplaces. It shows how people are constrained and how they work around those constraints to make sure the work is done.

But, Agile teams often struggle to include a reliable customer voice, something Agile methods assume they can do. In the second, the team refines the details of this new design with user iteration, including architecture, function, content, and UI presentation. With an explicit User Environment Design, a team can make sure the structure is right for the user, plan how to roll out new features in a series of releases, and manage the work of the project across engineering teams at a level of abstraction that is above screens and dialogs.


In the customer realm or from the visionary minds within our company? HoltzblattKaren and BeyerHugh R.

Algorithm design Boiler design Conceptual design Database design Drug design Electrical system design Experimental design Filter design Job design Integrated circuit design Circuit design Physical design Power network design Mechanism design Nuclear weapon design Nucleic acid design Organization design Process design Processor design Protein design Research design Social design Software design Spacecraft design Strategic design Systems design.

Karen, a psychologist by training, and Hugh, a developer, recognized the need for a coherent and structured design process that could integrate useful practices from their respective fields, and make it all accessible and actionable to design teams in commercial settings. In The Cool Project, we articulated this new perspective in seven Cool Concepts, each revealing core human motivations that products must support to be successful today.

So why has contextual design stood the test of time? Since its original development, Contextual Design has been applied in a variety of industries and also used as a vehicle to teach user-centered design principles in engineering and design programs. Five different models provide five perspectives on how work is done:.

Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

This “floor plan” is typically not made explicit in the design process. Contextual Design is broadly divided into two major phases see Figure 1. Understanding the current way of working, its structure and the complete workflow helps the design team address the problems and design the new workflow. These items are shipped from and sold by different sellers. And storyboards, the User Environment Design, and paper prototypes develop and validate the right function to be included in user stories for Agile release planning.


Learn more about our process. Contextual Design then explains the additional steps required to build systems using this method, including building models for flow, sequence, and artifacts, and establishing the cultural and the physical environments for a system. The paper prototypes capture the proposed user interface, though usually only at a rough, wireframe level.

HoltzblattKaren and JonesSandra To become actionable, the team must define the detailed function, behavior, and structure of the proposed system.

Amazon Advertising Find, attract, and engage customers.

The Encyclopedia of Human-Computer Interaction, 2nd Ed.

At this point, the design team can continue iterating areas of the user interface. Rough paper prototypes of the system design test the structure of a User Environment Design and initial user interface ideas before anything is committed to code.

Now a team must invent the design solution using technology to transform the tasks, and possibly also designing new business processes to streamline tasks or new services to support the market. Detailed work models are also created in order to understand the different aspects of the work that matter for design.

Author: admin